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Terms and Conditions


The following Terms and Conditions of trading with Lilys Playhouse (“us”, “we” or “our”) for the supply of each item (“item”, “product”) to the Customer (“you”, “your” or “recipient”).

Use of this website is subject to these Terms and Conditions. Your use of this site signifies your acceptance of these Terms and Conditions. We reserve the right to change the content at any time without notice.

All prices of products are in Australian dollars and include GST and are correct at the time of online publication. Prices are subject to change without notice. We will contact you prior to processing the order if there has been a change of price. Payment can be made via Credit Card (Mastercard or VISA) PayPal, Direct Debit, Money Order or cheque – for cheques and money orders, shipping will be delayed until funds have cleared.

Freight is calculated separately at checkout.

Payment Terms
All payments are to be received within 5 business days of your order being placed. We reserve the right to cancel any order where the payment has not been received within this timeframe.

Australian Delivery
Please note that all orders are sent by either Australia Post or Courier service. All orders should include a daytime delivery address and contact details as delivery will need to be signed for. Please note that we are unable to accept orders to P.O. Box numbers for Large items. Please allow 5-10 days for shipping within Australia. Orders are shipped at the customer’s risk once dispatched by us to the shipper and we accept no liability for the delivery of orders by the shipper. Lilys Playhouse will provide any information you may require to assist you the buyer in making an insurance claim.

Orders can also be picked up. Please specify in comments when checking out.

Delivery Delays
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you promptly to advise you of the reason for the delay. You may cancel such an order at any time prior to shipment.

Returns, Refunds & Exchanges
Lilys Playhouse will gladly refund, credit or exchange products in original sale condition including packaging on presentation of the Lilys Playhouse Online sales docket. Return or Refund is not available if you change your mind, you have damaged the goods, or you knew about a fault beforehand (i.e. factory second). Shipping and handling charges will be refunded only when the return is as a result of our error.

All return requests are to be sent to Delivery address for returns will be provided with return approval. Lilys Playhouse take no responsibility for goods lost in transit. Where a refund of goods is payable all items are required to be returned by the recipient at their own expense. We recommend that you insure returns for peace of mind.

Upon receipt of the returned goods Lilys Playhouse will process your refund. Refunds will be made to the purchaser in the same form that you used to make the purchase. Where the original payment was made by cheque or money order, please allow up to 21 business days for refunds to be processed.

No returned goods will be refunded without prior agreement between the customer and Lilys Playhouse.

Applicable law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, or where applicable the laws of the Commonwealth of Australia, and you agree to submit to the exclusive jurisdiction of the courts of that State or, where applicable the Courts of the Commonwealth. There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000).

Feedback Handling Procedure
Lilys Playhouse welcomes feedback and attends to all enquiries promptly.

Lilys Playhouse Online Copyright Notice
Lilys Playhouse materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved. When you access the Lilys Playhouse website you agree that:

    * You may retrieve the Lilys Playhouse materials for your information only.
    * You may not modify the information found in Lilys Playhouse materials without the express permission of Lilys Playhouse.

Notice of Trademark
The Lilys Playhouse logo is a registered trademark of Lilys Playhouse. The Lilys Playhouse logo may not be used without the prior specific, written permission of Lilys Playhouse.

Disclaimer and limitation of liability
These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the supply of the Items and there are no other conditions, warranties or other terms that are binding on us. Any condition, warranty or other term concerning the items which might otherwise be implied into or incorporated by statute, common law or otherwise (including without limitation any implied term as to fitness for purpose or quality) is excluded.

Nothing in the above paragraph shall restrict, exclude or modify any condition, right, warranty or liability implied into these Terms and Conditions (including any condition, right, warranty or liability imposed by the Trade Practices Act 1974) where to do so is illegal or would render any provision of these Terms and Conditions void. For any liability which cannot lawfully be excluded, but can be limited, our liability is limited to our choice of replacing or paying the cost of replacing the items purchased. Subject to the above 2 paragraphs, we will not be liable for any loss of any kind (including, but not limited to loss of income, loss of profits, loss of contracts, loss of data) or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

You agree to indemnify and keep indemnified, us and our related bodies corporate and their directors, officers, employees, agents and contractors in respect of any claim, liability, loss, damage, cost (including legal cost) or expense which we or our related bodies corporate and their directors, officers, employees, agents and contractors may suffer or incur as a direct or indirect result of your wilful or negligent act or omission with respect to the website (or any part of it) or your breach of these Terms and Conditions.

Website security
All pages on our website are hosted on 128-bit shared SSL security and whilst we make all reasonable endeavours to ensure the integrity and security of the server, we cannot guarantee that the server will be free from unauthorised use or hacking.

Privacy Policy
We at Lilys Playhouse are subject to the National Privacy Principles under the Privacy Act 1988 (and related amendments).
We understand that your privacy is important to you.
This site contains links to external sites; we are not responsible for the privacy practices or the content of these linked web sites.
Information provided by you to enable you to receive information from us or purchase goods from us, including email addresses, will only be used for the purpose for which you have provided it, unless you consent otherwise or we are required to disclose it by law.

Opt-out, Updates and Removal of Personal Information
If you have provided us with any personal information and do not want Lilys Playhouse to retain this information or wish to update or correct it, you can notify us at any time by sending us an e-mail via our Contact Us page and we will remove this information from our database or correct it as directed by you.